Loop Privacy Policy
Loop is a team workspace app operated by Abracket Private Limited ("we", "us"). It is used by organisations for daily tasks, delegation, team chat, leave, client spaces and website live chat. This policy explains what information Loop processes, why, and the choices you have. It applies to the Loop website (loop.abracket.com) and the Loop apps for Android and iOS.
Information we process
| Category | Examples | Why |
|---|---|---|
| Account details | Name, email address, phone number, role, workspace, password (stored only as a secure hash) | To sign you in and show you to your teammates |
| Work content you create | Tasks, weekly plans, notes, delegations, chat messages, polls, events, feed posts, comments, leave requests, meeting notes, client-space notes and documents | To provide the features of the workspace |
| Files you attach | Photos, videos and documents you choose to upload | To share them with the people you send them to |
| Usage and activity | An activity log of actions inside the workspace (e.g. "task marked done"), last-active time | Team reports, timelines and online status, visible to your workspace |
| Device data | A push-notification token for your device, a device label for your login session | To send you notifications and let you sign out devices |
| Website visitors (live chat) | Name, email or phone a visitor types into an organisation's website chat, and their messages | So the organisation's team can reply |
We do not use your information for advertising, we do not sell it, and we do not track you across other apps or websites. The apps do not access your contacts, location, camera or microphone; photos and files are only read when you choose to attach them.
Who can see your information
- Your workspace. Loop is a shared workspace: teammates, HR and administrators in your organisation can see the content you share with them, and HR/administrators can see reports about tasks, check-ins, attendance and leave.
- Service providers that run Loop on our behalf, under appropriate confidentiality terms: our hosting provider (servers and database), Google Firebase Cloud Messaging and Apple Push Notification service (to deliver notifications; they receive a device token and the notification text), and our email provider (for emailed reports and notices). If an organisation turns on the AI assistant for its website chat, visitor messages are sent to the AI provider to generate replies.
- Legal reasons. We may disclose information if required by law or to protect the rights and safety of our users.
Storage and security
Data is stored on our servers and transmitted over encrypted HTTPS connections. Passwords are stored as one-way hashes. Attachments are stored outside the public website and are only served to signed-in members who are allowed to see them. Signing in on the app creates a device session that you (or your administrator) can revoke at any time.
How long we keep information
We keep workspace content for as long as the organisation's workspace is active, because it forms the organisation's work records. When an account or workspace is deleted, the related personal information is deleted or anonymised within 30 days, except where we must keep it for legal reasons.
Your choices and rights
- You can view and update your information inside Loop, and turn off notifications in your phone's settings at any time.
- Your account belongs to your organisation's workspace. To have your account deleted, ask your workspace administrator, or email us at info@abracket.com from your registered email address with your workspace name. We will delete or anonymise your personal information and sign out all your devices.
- Depending on where you live, you may have rights to access, correct, export or delete your personal information, or to object to its processing. Contact us to make a request.
Children
Loop is a workplace tool and is not intended for children under 16.
Changes
We may update this policy. The "Last updated" date above shows when it last changed; significant changes will be announced inside the app.
Contact
Abracket Private Limited — Loop
Email: info@abracket.com
Website: loop.abracket.com